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Customer Portal

About C1Health
Services and Tests
Orders
What is COVID
How do I swab
Your Test Results
Where can I find my password?

Click here to access our online portal and click on “Forgot password”. Follow the instructions to reset your password.

If you have received your automatic password, please make sure there are no gaps or spaces when you copy/paste it.

What information do I need to submit my PCR test? (On the portal)

For a Pre-departure or Fit to Fly Test you need:

  • 50000xxxxxxxx barcode from the Test Tube (after purchase)
  • time & date you took swab,
  • full name,
  • date of birth,
  • email address,
  • phone number,
  • gender,
  • ethnicity,
  • passport number,
  • vaccination status, (not proof of vaccination)
  • UK address

For a Peace of Mind PCR Test*  you will need:

  • 50000xxxxxxxx barcode from your Test Tube (after purchase)
  • time & date you took swab
  • full name
  • date of birth
  • email address
  • phone number
  • gender
  • ethnicity
  • vaccination status,
  • UK address

*Please carefully read the product description before purchasing, as ONLY a TEXT MESSAGE will be provided as a proof of your result. If you need a certificate, please choose Pre-Departure Test.

What information do I need to submit my LFT test? (On the LFT portal/ meandmytest.com) *Including the Observed LFT

For an LFT with Travel Certificate you will need:

  • Order number and Antigen Certificate Reference Number (to log in)
  • time & date you took swab
  • full name
  • date of birth
  • email address
  • phone number
  • gender
  • ethnicity
  • passport number
  • vaccination status (not proof of vaccination)
  • Test Manufacture -Flowflex
  • Upload the photo of the cassette after taking the test

For a Peace of Mind LFT Test 

  • Just self-swab
  • No Certificate will be provided
Can I change my details once I’ve submitted my test?

If you would like to amend the information you have submitted with your test, please email [email protected]

The information we can amend is:

  • Name/ Surname
  • DOB
  • Email address
  • Phone number
  • Vaccination status
  • UK address
  • Gender
  • Ethnicity

The information we cannot amend is

  • Date and time of swab

A copy of your ID will be required to make these changes.

How will I receive my results?

For the Pre departure PCR

  • You will receive an email to notify you when the result is ready.
  • Afterwards please log into the portal to view and download your Certificate.

For Peace of Mind PCR

  • You will receive a Text Message when the result is ready.

For the LFT (including Observed LFT)

  • You will receive an email to notify you when the result has been approved.
  • You can either log into your meandmytest.com account to download your Certificate or use the PDF attachment from the email.

For Peace of mind LFT’s

  • We are not providing any documentation or emails, it’s just a self-test
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