Before you seal the provided plastic bag, for your records, note down or take a photo of your swab barcode and Royal Mail Tracking number
Seal the collection tube in the plastic bag provided
Pack the plastic bag in the prepaid Royal Mailbox
Registration - your test must be registered
Before returning any sample to us, please ensure you have registered your swab on our portal. If you need assistance, please call 0800 7999 751 or email [email protected] International callers, phone: +441556510576
Log into the portal or scan the QR code form the instruction leaflet
Select type of test you want to submit
Fill the online form with all of your personal information, please include the barcode form the collection tube.
Sent the swab without Registering on the Portal?
We must be able to match a swab to a reference number or a name.
Please contact our Customer Service for further investigation.
If you have any information that might help to find your swab such as a photo of the barcode, a name on the tube or any details we might find useful please let us know
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