Returning your test

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Returning your test

Before returning any sample to us, please ensure you have registered your swab on our portal. If you need assistance, please call 0800 7999 751 or email

International callers, phone: +441556510576

Drop off

If you would like to drop off your swab, click here to find your nearest drop off points.

Post via Royal Mail

If you are posting back via our Royal Mail pre-paid box, please ensure you seal the contents in the box securely.

Post your sample in one of over 35,000 specially selected Royal Mail priority post boxes you can find by clicking here. (Services near you | Royal Mail Group Ltd)

We recommend posting before 12pm for first collections. Please note that Royal Mail services do not run on weekends and bank holidays. Royal mail may collect over the weekend but do not deliver to our labs until the next working day.

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