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Safe Senders List Statement

Add Our Address to Your Email Safe Senders List, Address Book or Contact List

Covid Test order emails and result notifications can be blocked or filtered into a bulk folder or spam, especially now that email filters are focusing more strongly on “grey mail” or commercial mail.

As a result of these changes you may be unable to read certain email communications sent by Circular1.com

To avoid this situation, please add our email addresses to your Safe Senders List.

Below you will find instructions for adding our email address to your Safe Senders list for many of the commonly used email programs.

Please add either:

  1. From address ([email protected]) or
  2. Our domain (@circular1.com) to your Address Book or Contacts to ensure you receive your subscriptions in your inbox.

What is an Email Safe Senders List?

Each email program features spam filters which automatically recognize white-listed and blacklisted email addresses.

  • White-listed addresses are deemed acceptable and mail from these addresses is usually delivered to the inbox without additional filtering.
  • Blacklisted addresses are senders from which you do not wish to receive email communication.
  • The Safe Senders List, also commonly referred to as a White List, is a list of all email addresses you would like to receive email from without impediment.

Your Safe Senders List is managed by you within your email program and can be easily updated based on your preferences. By default, email messages that you add to your own personal address book are considered safe and will not be re-routed to your junk email folder.

How to Add an Email Address to Your Safe Senders List

Follow the directions for your email program from the list below.

Apple

DESKTOP

  • Teach Apple Mail’s filter to allow future messages. Open the junk folder and find the message. Move the message into the inbox.
  • Add [email protected] to the address book. Open the message, right-click the sender email address, and choose Add to Contacts.

For additional information about Apple Mail, visit the Apple Mail Support Page.

MOBILE/CELL iOS Devices

  • Teach Mail’s filter to allow future messages. Open the junk folder and find the message. Move the message into the inbox.
  • Add [email protected] to the address book. Open the message, and tap the From email address. Then tap Create New Contact to input the address in the contacts list.

For additional information about the Mail app, visit the Apple Support Page.

AOL
  • Mark a received email as Not Spam. Open the spam folder and click the message. Click the OK, Not Spam button.
  • Add [email protected] to the address book. Click Contacts in the navigation panel, and click the New Contact icon. Input the email address and click the Add Contact button.

For additional information about AOL Webmail, visit the AOL Support Page.

Gmail / Googlemail
  • Mark a received email as Not Spam. Open the spam folder and click or tap the message. Click Not Spam.
  • Add [email protected] to the address book. Open the contact list, click or tap New Contact, and input the address.

For additional information about Gmail, visit the Gmail Support Page.

Outlook / Outlook.com

OUTLOOK

  • Mark a received email as Not Junk. Open the junk folder and click the message. Click Not Junk.
  • Add [email protected] to the address book. Open the message, right-click the sender name, and click Add to Contacts. Authentication information may display in Outlook’s sender name area, so ask the subscriber add your address only.

For additional information about Outlook, visit the Office Support Page.

OUTLOOK.COM

  • Mark a received email as Not Junk. Open the junk folder and right-click the message. Click Not Junk.
  • Add [email protected] to the Safe Recipient list. Click the gear icon, and choose Options. Click the Safe and Blocked Senders link, click Safe Senders, and input the message’s From email address.

For additional information about Outlook.com, visit the Outlook.com Support Page.

Yahoo
  • Mark a received email as Not Spam. Open spam folder, click the message, and click Not Spam.
  • Add [email protected] address to the address book. Open the message and click the Add to contacts button next to the From email address.

For additional information about Yahoo Mail, visit the Yahoo Support Page.

          Thank you for your patience, we look forward to supporting you.

          If you require our support please call 0800 7999 751